Patient Rights & Responsibilities.

Effective Date: July 1, 2025

At Mercy & Truth Healthcare Ministry, patients are valued partners in their care. We are committed to providing respectful, high-quality, and compassionate healthcare.

Patient Rights

Patients have the right to:

  1. Respect and Dignity: Receive care in a safe, supportive, and culturally sensitive environment.

  2. Privacy and Confidentiality: Have medical records and personal information kept confidential in accordance with HIPAA.

  3. Access to Care: Receive timely and appropriate medical and behavioral health services.

  4. Informed Decisions: Be informed about diagnoses, treatment options, potential risks, and expected outcomes.

  5. Refusal of Treatment: Accept or refuse medical treatment in accordance with applicable law.

  6. Communication: Receive clear explanations of care and information in a language or format they understand.

  7. Continuity of Care: Receive coordinated care and referrals to specialists when needed.

  8. Financial Transparency: Understand costs of care, available financial assistance, and billing procedures.

  9. Grievance Process: Voice concerns, complaints, or suggestions without fear of retaliation.

Patient Responsibilities

Patients are expected to:

  1. Provide Accurate Information: Give complete and accurate health history and personal information.

  2. Follow Care Plans: Participate actively in treatment plans and follow instructions from healthcare providers.

  3. Respect Staff and Others: Treat staff, volunteers, and other patients with courtesy and respect.

  4. Appointments: Arrive on time for scheduled visits and notify the clinic in advance of cancellations.

  5. Financial Responsibility: Understand billing procedures and cooperate in fulfilling financial obligations.

  6. Health & Safety: Follow safety guidelines and clinic policies to ensure a safe environment for all.

Contact for Questions or Concerns

Questions or concerns about patient rights and responsibilities may be directed to:

Patient Relations: Mercy & Truth Healthcare Ministry

Wyandotte County: 721 N. 31st Street, Kansas City, KS 66102 | 913-621-0074

Johnson County: 11644 W. 75th Street, Suite 103, Shawnee, KS 66214 | 913-248-9965

Email: mercyandtruthkc@gmail.com